Frequently Asked Questions
Salply Frequently Asked Questions (FAQ)
How can we help you?
General Information
Salply provides integrated solutions in three core areas:
- Marketing Services: Available as one-time services, unlimited service subscriptions, specific tasks subscriptions, and on-project contract support.
- IT Solutions: Including Software Development, Website Development, Mobile Development, DevOps, AiOps – Automations, E-Gov, Cybersecurity, Cloud Computing, Data Engineering, and AI & Models Training. Available through the same flexible service models as marketing.
- Business Consultations: Covering Business Consultation, Business Development, Business Automation, HR Consultation, and Risk Management, offered via subscriptions, support contracts, or on-project consultations.
Salply operates with a worldwide team. Our main offices are strategically based on client concentrations, as detailed on our “Contact Us” page.
Salply has strategic partnerships and integrations with:
- Odoo
- Entreply.co
- AWS
- Azure
- Meta
- Google Workspace
- Microsoft Dynamics 365
Pricing & Payments
Our rates depend on the selected services and project scope. Contact us for a free consultation and a personalized quote.
Recurring charges apply to subscription plans (monthly, quarterly, yearly). Fees are automatically billed based on the chosen plan.
We accept major credit cards, bank transfers, and digital payment solutions. Details will be shared during contract discussions.
No hidden fees. Complex projects are quoted upfront, including all associated costs.
Cancellation Policy
- Subscriptions: Notify us at least 2 month before the end of the billing period. Cancellation will be processed after the current billing cycle.
- Cancellation Fees: A 30% fee applies to cancellations of 3- or 6-month plans. One-month plans can be canceled for free after the period ends, provided we are notified before renewal.
For project-based contracts, any completed phases will be billed accordingly, and partial refunds (if any) will depend on project progress.
Yes, you can absolutely request complex services. We have a team of experts who are qualified to handle even the most complex requests. We are committed to providing you with the best possible service, regardless of the complexity of your request.
Project Execution & Client Communication
We follow a structured project execution methodology that includes:
- Dedicated client portals for real-time project tracking.
- Clear request processes for each service.
- A robust ticketing system to prioritize and manage requests.
Service request priorities are classified based on impact and urgency:
- Critical Priority (High Severity): Issues causing complete service outage or major impact; response within 1-4 hours; resolution within 24 hours.
- High Priority (Medium Severity): Significant service impact but with available workarounds; response within 1 business day; resolution within 3-5 days.
- Normal Priority (Low Severity): Minor issues with little to no operational impact; response within 2 business days; resolution within 7 days.
Severity and priority levels vary by industry and project type:
- High Severity (Critical Impact): Response within 1-4 hours; resolution within 24 hours.
- Medium Severity (Moderate Impact): Response within 1 business day; resolution within 3-5 days.
- Low Severity (Minor Impact): Response within 2 business days; resolution within 7 days.
We utilize:
- Project management tools integrated with our partner platforms like Odoo and Entreply.
- Communication via Slack, Microsoft Teams, or other preferred channels.
- Ticketing systems aligned with AWS and Azure support models.
Unlimited Services Subscription
A subscription-based model providing unrestricted access to various services, including marketing, IT solutions, and business consultations.
Yes. You can submit unlimited requests for any offered service, regardless of complexity.
- Simple requests: 1-2 business days.
- Complex requests: 4-7 business days, depending on the service scope.
There is no cap on the number of requests.
We offer unlimited revisions to ensure you get the desired results.
Partnership & Integration Programs
- Affiliate Program: Earn commissions by promoting Salply’s services.
- Drop Services: Expand your service offerings using our expert pool without increasing headcount.
- Franchise Ownership: Operate a Salply branch with the backing of our brand and business model.
Commission rates vary by service. Visit our partnership page for detailed information.
Partners can leverage our integrations with:
- Odoo: For streamlined business management solutions.
- Entreply: Our all-in-one business management SaaS.
- AWS & Azure: For scalable cloud solutions.
- Meta, Google Workspace, and Microsoft Dynamics 365: For advanced marketing and business operations.
No. Our partnership programs are free to join.
Case Studies & References
Yes. We have case studies and references available upon request, showcasing our success in delivering IT solutions, marketing campaigns, and business consultations across diverse industries.
Support & Revisions
- Dedicated support channels for all active clients.
- Ticket prioritization based on industry and business impact.
- 24/7 emergency support for high-severity issues.
Unlimited revisions are included in all subscription and project contracts to guarantee satisfaction.
Additional Information
Contact us through our website for a free consultation tailored to your specific needs.
Our expertise spans various industries, with solutions customized based on industry needs, ensuring the right prioritization and execution approach for each project.
Our partnerships with Odoo, Entreply, AWS, Azure, Meta, Google Workspace, and Microsoft Dynamics 365 enhance our capabilities, ensuring we deliver robust, scalable, and integrated solutions.
Please reach out via our contact page. Our team is always ready to assist you.
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